Refund & Cancellation Policy

At Global Ink House, we are committed to delivering professional, high‑quality marketing services to the unique needs of each client. Due to the highly customized nature of these services, our refund and cancellation policies have been developed to be fair, transparent, and clearly defined.

Custom Services Disclaimer

All services offered by Global Ink House — including marketing strategy, campaign design, social media promotion, advertising, and related services — are created and implemented based on individual client requirements. These services require dedicated planning, effort, and resources from the moment work begins. As a result, refunds are not guaranteed once a project has entered an active service phase.

Refund Eligibility

Although refunds are generally not granted for services already performed, we review requests on a case‑by‑case basis. The eligible refund amount depends on the status of the project when the request is submitted, as outlined below:

• No work started: 100% refund, minus an administration fee of 5–10%.
• Initial planning or research completed: Up to 50% refund.
• Campaign setup or design delivered:No refund for completed marketing services. In certain instances, partial refunds may be considered for work not yet executed.
• Completed project: No refunds will be granted.

Non‑Refundable Fees

The following charges are non‑refundable regardless of the project status:

• Consultation or discovery call fees
• Rush or expedited service charges
• Advertising or marketing campaign expenses have already been launched

Client‑Initiated Cancellations

If you wish to cancel your project, you must submit a written request to info@globalinkhouse.com. The request must include your full name, project reference, and the reason for cancellation. Upon cancellation, we will review the status of your campaign and determine any eligible refund. You will be invoiced for any work performed, regardless of its delivery status.

Global Ink House‑Initiated Cancellations

We reserve the right to cancel a project at our discretion for reasons including, but not limited to:

• Violation of our Terms and Conditions
• Abusive or uncooperative behavior
• Client non‑responsiveness for 15 or more days

If we cancel a project for reasons other than a breach of agreement, we will issue a fair and proportionate refund based on any work not yet performed.

Revisions and Dispute Resolution

We value collaboration and seek to maintain a constructive working relationship with every client. If you have concerns about any campaign or deliverable, we will honor the agreed‑upon number of revision rounds. Additional requests beyond the original scope may be subject to separate charges. Our goal is to work in good faith and resolve any issues before discussing refund options.

Processing of Refunds

Approved refunds will be processed within 7–10 business days of confirmation. All refunds will be issued using the original method of payment. Clients will be notified via email once the refund has been initiated.

Contact Us

If you have any questions about our refund or cancellation policies, or if you’d like to discuss your specific situation, please contact us at 📧 info@globalinkhouse.com Our team is here to help and to ensure a fair, respectful, and productive experience for every client we serve.